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HOLLIS Newsletter

Volume 9, Number 10 (October 1994)


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TABLE OF CONTENTS

  • Agenda for HOLLIS Liaisons.
  • Notes from September meeting.
  • HOLLIS dial-up number.
  • VINE goes gopher.
  • Recent system downtime.
  • Breakdown of phone chain.
  • CMS gopher survey.
  • Terminal billing change.
  • Recon update.
  • HOLLIS Plus info. sheets.
  • Internet Fair.
  • Fall enhancements reviewed.
  • HOLLIS Plus update.
  • Feature Articles.
  • INSPEC offered.
  • User Comment Facility.
  • Connecting to Gopher via HUBS.
  • Notes and reminders.
  • HOLLIS Distributed Reporting!
  • Joining automated circulation.
  • PsycINFO database.
  • Early holiday shut-down.
  • HOLLIS Plus registration form.
  • Send/store of abstracts.
  • Network notes.
  • HOLLIS Plus printing.
  • Wiggling terminal displays.
  • Changes to HOLLIS Plus logons.
  • Help Desk versus OIS.
  • Old OCLC link is gone.
  • Limits to function keys.
  • OIS FTP site.
  • Attachment on Gopher from HUBS.
    Agenda for HOLLIS Liaisons Meeting (#96)

    October 12, 1994
    Lamont Forum Room, 9:30 - 11:00 a.m.
    • 1. Announcements: Tracey Robinson
    • 2. HOLLIS Plus - first impressions: Tracey Robinson

    Notes from the September Meeting
    496-8500 - new HOLLIS dial-up number. Dial-up access to HOLLIS is now available via a new HSDN dial pool that OIT setup in early September. The new dial pool number is 496-8500. It provides faster access than was available via the old 495-9500 number. The modems on this new dial pool are compatible with newer error correcting modems which were often unable to connect to the older modems at the old number. Anyone connecting to the old number will be warned to no longer dial 495-9500. This warning includes the new 496-8500 number for HOLLIS and also lists the NIC Help Desk (496-2001) as the place to call for assistance in connecting through the new dial pool. Both the new 496-8500 access line and the old 495-9500 line to HOLLIS will run in tandem for some period of time -- probably until mid-October. Use of the old number is strongly discouraged.

    OIS distributed to libraries an updated version of the cherry HOLLIS dial-in info sheet. (N.B., There were actually two shipments of a new dial-up information sheet. Please make sure that only the correct version is available for distribution. The correct version has a shaded text box in the lower left-hand corner.) It is important that all other versions of the dial-in information sheet be pulled and replaced with the new, updated version.

    [Editor's note: At the meeting, Tracey Robinson noted that dial-up access to HULPR is not yet available from the new dial pool. There are emulation issues not yet resolved. Staff dialing HULPR should continue to use the old number. OIS will notify everyone when HULPR via the HSDN dial pool works correctly.] If you would like more information about the new dial pool please feel free to email Heather Reid (hreid@harvard.edu).

    VINE goes totally gopher. The VINE -- Harvard's campus information system -- has migrated to a gopher-based service. To access VINE, point your gopher to vine.harvard.edu. VINE is also available from the Harvard Home Gopher (gopher.harvard.edu) and HOLLIS Plus (hplus.harvard.edu). There also is a limited version of VINE available by telnet connection (vine.harvard.edu) and from the new HSDN Dial Pool (496-8500). As a side-effect of this migration, all library HOLLIS/VINE public terminals have reverted back to dedicated HOLLIS terminals. These terminals cannot provide access to the gopher-based VINE. VINE is still listed on the menu of staff terminals, but selecting it leads to a message that the VINE is now a gopher service. OIS plans to remove the VINE choice from staff terminal menus in mid-October.

    If you need technical assistance in connecting to the VINE, contact the Network Information Center (496-2001). If you have questions about the VINE, contact VINE Manager Ann Marie Countie in OIS (495-1821).

    System down-time problems. HOLLIS and HULPR experienced two episodes of down-time in September. On September 1 a bad subfield was added to an HU record and a bug in a HOLLIS program did not detect the error -- bringing HOLLIS down for a brief period. On September 6 there was a hardware problem at OIT that made it necessary for them to bring all mainframe systems down for a short period. OIS appreciates everyone's patience during these rare events and apologizes for any inconvenience.

    Breakdown in HOLLIS emergency phone chain. During the two September downtimes, OIS invoked the HOLLIS emergency phone chain to notify libraries about system problems. However, the phone chain failed in both instances because staff in some units were not aware of phone chain procedures. All of the libraries rely on the effectiveness of the phone chain to receive information regarding HOLLIS/HULPR problems. OIS asks that the units listed on the phone chain regularly review the procedures and make sure that staff who answer the phone chain number are aware of the procedures or know who to speak to about the procedures. Perhaps units could post the phone chain and instructions in a clearly visible location next to the telephone.

    Jon also stressed the importance of relaying the phone chain information to other staff within the library itself or to the offices surrounding the contact number. Many times the information is relayed to the next link on the phone chain but the staff member fails to notify colleagues within that library.

    Contact Eric Young in OIS if you have questions about the HOLLIS emergency phone chain.

    CMS gopher use survey. Tracey Robinson asked if library staff were aware that the CMS system on the IBM mainframe offers a gopher client. OIT is considering making the CMS gopher a supported service but it is unclear to the Systems Office whether such a service would be worthwhile, since staff in many units are migrating away from CMS/HUBS accounts in favor of LAN-based electronic mail. [Editor's note: Instructions on how to use the CMS gopher appear in an article of this issue.]

    Tracey urged liaisons to ask their colleagues about this issue. Staff who would find the CMS gopher useful should contact Tracey Robinson or Jon Rothman in OIS.

    HOLLIS connectivity billing change. Tracey Robinson reviewed a change in the billing procedures for terminal connectivity as of July 1. In an effort to stabilize billing figures for budgeting purposes, charges for terminal connections to HOLLIS are now based on a flat monthly charge according to the amount of terminals each unit had connected at the beginning of Fiscal Year 1995 (July 1, 1994). This monthly charge will not fluctuate as a unit adds new devices connecting to HULPR/HOLLIS. All other HOLLIS charges (for products, etc.) are still billed based on monthly activity. Kathy Anderson asked whether terminal charges will be the same in the next fiscal year (beginning July 1, 1995). Tracey noted that a decision on reviewing the flat monthly charges has not yet been made, but OIS expects terminal connectivity rates will rise or fall based on the inflation rate of other HOLLIS charges. Contact Tracey Robinson in OIS if you have questions.

    Recon update. Robin Wendler announced that the remaining 15% of personal names that had gone uncorrected in HU have been run through OCLC's heading correction process and the resulting 100,000 heading corrections have been applied to HU. Staff may still come across Recon records with headings problems -- staff should report these to Karen Carlson Young (Recon Project Manager, 496-4011). Robin also reported that the processing of series and medical headings is scheduled to begin in February 1995.

    HOLLIS and HOLLIS Plus information sheets. Julie Wetherill announced that OIS will be distributing new and month of September. [Editor's note: Since the time of the last liaisons meeting this distribution has taken place. Please read on.] The materials are as follows:

    • Eureka! An Overview (new)
    • RISM Music Manuscript (new)
    • Eureka! Quick Reference (new)
    • HOLLIS Plus advertisement flier (new)
    • RLG Bibliographic File (new)
    • HOLLIS Fall 1994 advertisement flier (new) Guides (new) Due to the large amount of material distributed and the bulky nature of the packages,we were not able to deliver all of the materials in one shipment.The deliveries of these information sheets should have reached your library (addressed to the primary liaison) over the week 09/27 through 10/ 03.

      Please make sure that your primary liaison received these deliveries. Please also make sure that these materials were delivered to their appropriate location within your library. Feel free to contact Eric Young in OIS if you have not received some or all of the above.

      Fall 1994 Internet Fair. Julie reminded liaisons about the Fall 1994 Harvard Internet Fair. The University Library, College Library, and OIT are sponsoring a day-long series of events on Wednesday, 7 December. The purpose of the Fair is to acquaint the Harvard community with the variety of Internet resources and tools through presentations at various sites around campus. Library staff play a major role in many of these presentations. Julie urged anyone interested in presenting to contact Melanie Goldman at OIT (495-8862; email to: zibitm@harvarda.harvard.edu).

      Review of Fall 1994 enhancements to HOLLIS. Jon Rothman reviewed for liaisons the Fall 1994 enhancements available in HOLLIS. Some enhancements became available earlier in the summer, others made their debut in September. They include:

      • Design, Gutman, and Wolbach libraries join HOLLIS automated circulation;
      • HOLLIS Public Catalog now available 24 hours a day/7 days a week;
      • Course Reserves database;
      • RISM-US Music Manuscripts database;
      • New HSDN dial pool for fast and error-free dial-up connections to HOLLIS;
      • //XR qualifier to exclude cross-references from search results;
      • Maximum search hits for author, title, and numeric searches raised to 9,999 (originally 5,000);
      • Canadiana records added to the BF database.

      Later this Fall, OIS plans to release the initial production version of HOLLIS Distributed Reporting (formerly called End User Reporting), start the pilot run of the Public Catalog's User Comment Facility, add the PsycINFO database to HOLLIS, and add Harrassowitz and Casalini acquisitions data to the BF database. If you have questions about these enhancements, contact Jon Rothman in OIS.

      A demonstration of HOLLIS Plus. Kathy Klemperer demonstrated the new HOLLIS Plus for liaisons. HOLLIS Plus is a new gopher-based service available in several Harvard libraries and potentially from your own desktop. If your workstation has gopher and telnet client software installed, and a connection to Harvard's High Speed Data Network (or some other connection to the Internet) point your gopher to: hplus.harvard.edu to connect to HOLLIS Plus This service is also available from Harvard's Home Gopher (gopher.harvard.edu). HOLLIS Plus became officially available on Monday, 19 September.

      [From the Editor: Kathy's full demonstration will not be described here. A description of HOLLIS Plus appeared in the August/September issue. In place of the demo summary is an update on HOLLIS Plus developments.]

      Where is HOLLIS Plus available? As of early October, OIS knows that the following libraries have HOLLIS Plus devices: Widener, Design, Kennedy, Schlesinger, and Baker. Libraries planning to add HOLLIS Plus devices soon include: Lamont, Hilles, Law, and Countway. If your library has set up one or more HOLLIS Plus devices for patron use, contact Heather Reid in OIS so she can update this list. A "device" will most likely be a microcomputer, but some units are using IBM terminals fitted with a special VT100 cartridge. Library staff may also be using HOLLIS Plus from their desktop microcomputers via a gopher client.

      Changes to HOLLIS Plus services. HOLLIS Plus is an evolving service and changes to the menu structure and resources can happen at any time. Since early September, there have been changes to the menu structure and one new resource is now available. The HOLLIS choice is now the second entry in the HOLLIS Plus main menu -- there were concerns that the HOLLIS Public Catalog be as visible as possible from the main menu. There have been two other main menu additions: a connection to the Harvard Home Gopher and a "What's new in HOLLIS Plus" choice.

      Arguably the most interesting change to HOLLIS Plus has been the addition of INSPEC as a database. OCLC has offered Harvard free use of INSPEC (via their FirstSearch service) for the Fall 1994 semester (through January 31st, 1995). During this trial period, a group of librarians will review the usefulness of INSPEC and its FirstSearch interface. For more information, consult the article "INSPEC trial on HOLLIS Plus" in the Feature Articles section of this issue.

      HOLLIS Plus documentation. During September, OIS distributed a large amount of documentation related to HOLLIS Plus (a list appears earlier in this issue). Other information sheets scheduled for release this Fall include: INSPEC, FirstSearch Reference Card, ABI/INFORM, CARL UnCover, and the Eureka databases: History of Science & Technology, Index to Foreign Legal Periodicals, Hispanic American Periodicals Index, Avery Index to Architectural Periodicals, Inside Information, and World Law Index.

      HOLLIS Plus technical issues. OIS is ready and willing to assist units with the setup of their HOLLIS Plus devices. Heather Reid, Manager of the OIS Networking and Desktop Systems Group, has offered to have NDS staff configure HOLLIS Plus devices on site. NDS staff also are available to consult with your local network support office during HOLLIS Plus setup. Contact Heather in OIS for more information. OIS continues to investigate gopher and telnet client software for compatibility with HOLLIS Plus. For example, recent investigations indicate that the public domain telnet client TELW works successfully in Windows and is compatible with HOLLIS Plus.

      Some users have reported trouble displaying text files from HOLLIS Plus resources. This problem is related to the viewers your gopher client employs to display text. The simple "notepad" most gophers invoke for text display cannot handle longer documents (for example, many of the files you get when browsing the TPC products catalog in the VINE are too large for the standard text viewers). In many cases, you can reconfigure your gopher client to use a different viewer for longer documents. You might be able to configure your client to use a the MS-DOS text editor or a wordprocessor for longer documents (like Gopher and Telnet Software for Use With HOLLIS Plus paper to include recommendations for text viewers. This paper is currently available from the OIS FTP server or you can request a paper copy from Eric Young in OIS. (For more information about requesting the FTP copy, see the article "OIS FTP site now available" in the Network Notes section of this issue.)

      Several other technical developments related to HOLLIS Plus are described in the Network Notes section of this issue. If you have technical questions about initial connections to HOLLIS Plus, contact Heather Reid in OIS. If you have questions about the content and arrangement of HOLLIS Plus, contact Michael Fitzgerald (Chair of the HOLLIS Plus Working Group).

      | Table of Contents | OIS Contacts |

      Feature Articles.
      INSPEC trial on HOLLIS Plus. OCLC has offered Harvard free use of INSPEC (via their FirstSearch service) for the Fall 1994 semester (through January 31st, 1995). The University Library has decided to offer INSPEC via the HOLLIS Plus service during this trial period. An informal group of librarians (MarÁ Wooster, Donna Coletti, Michael Leach, Connie Wick, and Don Frank) has agreed to coordinate an evaluation of INSPEC via FirstSearch among members of Harvard's science community. (In the past, the FirstSearch interface has received poor ratings by some librarians.) The evaluation group will work to publicize INSPEC to their respective communities, conduct focus group discussions about this service, and collect comments. Those outside of the science community are also welcome to send their comments about INSPEC. Ultimately, these comments will feed into the decision on whether to fund INSPEC permanently.

      What is INSPEC? INSPEC indexes over 4,000 scientific and technical journals, dissertations, reports, and conference proceedings in physics, electrical engineering and electronics, computing and control, and information technology. Citations include summaries in English. INSPEC available in FirstSearch covers from January 1987 to the present. New citations are added weekly. There are over 20 different ways to search for INSPEC citation records. Once you display a record for an item of interest, you may be able to request a copy for a fee from one of the document suppliers offered by FirstSearch. Many of the journals and some of the other publications indexed by INSPEC are held at one or more Harvard libraries, so copies may be available locally at no cost. OIS will be distributing an information sheet describing INSPEC in more detail, along with copies of a general FirstSearch Reference Card (for help in using the FirstSearch interface).

      Because this is a trial, the University Library is VERY interested in feedback from users of INSPEC about these questions:

      • How much use of INSPEC is there at Harvard?
      • Is OCLC a reasonable vendor to provide INSPEC?
      • What is the quality of the OCLC user interface?

      You will have an opportunity to fill out a questionnaire about INSPEC while in HOLLIS Plus.

      HOLLIS User Comment Facility due in November. User Comment is a new facility in HOLLIS allowing users to send various kinds of comments and questions to Harvard librarians. The College Library has agreed to coordinate the disposition and tracking of user comments. Although a central electronic mail account is the initial destination of HOLLIS user comments, HCL staff will forward messages to other library units when appropriate. The University Library has decided to offer User Comment as a pilot service from November 1st until the end of this academic year. Afterwards, OIS, HUL, and the College Library will evaluate the volume of comments, success of responses, and the impact of this new service on staff in HCL and in the wider library community.

      Once you have chosen a HOLLIS database, you can start the comment process at any time by typing the command COMM and pressing (ENTER). A comments and questions menu displays.

      Select a comment/question category by entering a number at the Command? prompt. To request help, you can enter an (h) or press the F10 function key. To cancel and return to HOLLIS without sending a comment, enter an (r) or press the F11 function key. After selecting a comment category, you will be prompted for your name, electronic mail address, telephone number, and comments. To send your comments, enter an (s). HOLLIS responds by assigning a number to your comment. You can press (ENTER) from this screen to return to HOLLIS. HCL staff will use this number to track responses to your comments, and presumably you could communicate this number back via this comment facility in the event your original comment received no response.

      All comments and questions sent via this new HOLLIS facility will be routed to an electronic mail account monitored by HCL staff. They will respond directly to the "sender" when possible, or they will route the comment to a library unit with the expertise to answer the question. If a library does not wish to participate, HCL staff will return the query, indicating that the particular library does not answer e-mail queries.

      * * *
      More information about User Comment and what it means for library staff will be presented at the October HOLLIS Liaisons meeting. Contact Jon Rothman in OIS if have questions.

      Connecting to Gopher from HUBS. People with HUBS accounts can explore the Internet using the easy- to -use Gopher interface. One of the easiest ways to start is to connect to the University of Minnesota home gopher (gopher.tc.umn.edu).

      To connect to the University of Minnesota gopher: Type cms gopherc on the command line (the line next to the arrow which appears in the bottom left corner) from any HUBS menu. To connect to any other gopher: Type cms gopherc gopher.address (for example, to connect to the Harvard Home gopher: type cms gopherc gopher.harvard.edu).

      After connecting to the University of Minnesota home gopher you will see two columns of text. The column on the left is a single-word description of what will appear if you choose that item (for example, if you choose Gopher News Archive you will see another menu; if you choose About Gopher a document will appear). The column on the right describes the menu choice. To "open" an item: Place your cursor on or under the item then press (ENTER).

      A separate sheet appended to this newsletter repeats these instructions and includes information on function key operation and frequently asked questions. Contact Tracey Robinson in OIS if you have questions.

      | Table of Contents | OIS Contacts |

      Notes and Reminders
      HOLLIS Distributed Reporting (formerly End User Reporting)Update. The End User Reporting project has been renamed to HOLLIS Distributed Reporting. Current status of the project is as follows:

      • OIS has loaded a test database of HOLLIS reporting data into a relational database system called Sybase which is running on a UNIX machine at OIT. We are currently working on tuning it for good performance.
      • OIS (with the help of a few potential users) has been investigating "end user query tools" (software which runs on a Windows-PC or Macintosh that presents a user-friendly interface for querying the database of reporting data). We anticipate selecting a tool that we will support as part of HOLLIS Distributed Reporting very soon.
      • We plan to load the full HOLLIS reporting files into a Sybase database during October, 1994.
      • A small number of users will begin using HOLLIS distributed reporting in a pilot/production mode late in 1994, with a full production rollout to follow.
      The HOLLIS Distributed Reporting interest group has been revived and will begin meeting later in October to discuss issues and plans involved in the pilot and production rollouts. Those who have previously participated in or expressed interest in this group have been notified. If you are interested in participating, but have not received notification, contact Jon Rothman in OIS. There will also be an open demonstration/discussion of Distributed Reporting at an upcoming HOLLIS Liaisons meeting. Questions about this project should be directed to Jon Rothman in OIS.

      Guidelines for joining automated circulation. A number of libraries which are contemplating joining HOLLIS circulation have asked OIS for guidance on when/whether to proceed with their plans in light of the proposed HOLLIS2 timeline. Such decisions are necessarily individual and complex, depending on factors such as collection size, classification schemes used, current circulation policies, etc. As a rough, general guideline we offer the following: OIS has normally recommended that libraries begin using HOLLIS circulation at the beginning of an academic year (typically this means new libraries are brought up in circulation in August so that their staffs can gain some experience before the Fall semester starts). Proposed HOLLIS2 timing calls for a switchover in late 1996 or early 1997. Thus libraries which are ready to perform item record creation and collection barcoding processes during the current academic year (in anticipation of coming up in Circulation by Fall '95) will get at least a full year's use of the system, enough to justify the cost and work of full conversion to HOLLIS circulation. Libraries planning to convert for subsequent academic years likely would not get enough benefit to justify the full conversion.

      Libraries which will not be ready for full conversion during the above timeframe may still want to consider barcoding and item record creation projects without actually implementing HOLLIS circulation. The data from the resulting item records (including bar code numbers) should be substantially transferable to HOLLIS2, but much of the other work involved (including staff training, policy redefinition, etc.) may not be transferable. For further information contact Daniel Bednarek in OIS.

      PsycINFO database coming late October. OIS plans to add the PsycINFO database to the HOLLIS Public Catalog in late October. PsycINFO (PS) will contain a base file of 550,000 records for journal articles, books, and book chapters, from 1984 to the present. OIS plans to produce a printed information sheet describing PsycINFO and the usual HOLLIS online help screens. Note that PsycINFO will also be available on the new HOLLIS Plus system. Further details will appear in the November issue of this newsletter. Contact Robin Wendler for more information.

      Early shutdown - Thanksgiving weekend. OIT has requested that HULPR and HOLLIS be shutdown early in order to try again the engineering changes that were unsuccessful over Labor Day weekend. They have requested that the systems be shut down at 11 pm on Saturday, November 26. This is the Saturday of Thanksgiving weekend.

      An informal survey by OIS shows us that libraries will be closing by 5 pm on that day. If anyone has a problem with an 11 pm shutdown, please contact Linda Marean in OIS or by e-mail, linda_marean@harvard.edu.

      HOLLIS Plus registration form. Appended to this Newsletter is a copy of the HOLLIS Plus registration form which you need to fill out in order to register in-library HOLLIS Plus microcomputers or terminals. A copy of this form is also available via ftp from the OIS ftp site -- the document can be found under the name FORM in the directory pub/hplus. Paper copies are also available from Eric Young in OIS. Completed forms should be forwarded to Joachim Martin in OIS, preferably by email (his email address is joachim_martin@harvard.edu). See the Network Notes section for more information on the OIS FTP site.

      Academic Index abstracts and the HOLLIS send/store function. This is a warning to library staff who may get inquiries from patrons about storing and sending of Academic Index (AI) and Legal Resource Index (LR) citations. Earlier this year, Information Access Company began sending "author abstracts" with some AI and LR citation records. These abstracts are the author's own summary of the article -- they are stored in field 529 of the technical services record. Regular indexer abstracts are stored in field 520. In the Public Catalog, both types display after the ABSTRACT label. Patrons don't know there are two "flavors" of abstract but will notice that the author abstract does not get downloaded when the record is stored and sent out of HOLLIS. A request to include author abstracts in downloaded HOLLIS records is on the HOLLIS enhancements list, but OIS expects some investigation will be needed before these abstracts can be added.

      Contact Jon Rothman in OIS if you have questions.

      | Table of Contents | OIS Contacts |

      Network Notes
      HOLLIS Plus printing. This is a clarification on the question of printing from HOLLIS Plus devices. If you convert an IBM terminal for use as a HOLLIS Plus device, printing will be disabled. This is a repercussion of replacing the ALA character set cartridge with the VT100 cartridge -- a step which is necessary if the terminal is to work successfully as a HOLLIS Plus device. IBM has informed us that they DO NOT envisage fixing this problem.

      If you use a microcomputer to connect to HOLLIS Plus (either by running a gopher client or by connecting by telnet to the HOLLIS Plus common client) you will MOST LIKELY be able to print. However, since OIS may not have explicitly tested the telnet or telnet/gopher client combination used in your library, we are not guaranteeing that printing will work in all cases.

      If you have further questions on this topic, feel free to contact Heather Reid (hreid@harvard.edu).

      Wiggling HOLLIS displays. -- just in time for Halloween. Every so often OIS receives a call from a staff member about a problem with the text wiggling or shaking on their HOLLIS display. Sometimes the monitor needs to be replaced, but other times the shaking is the result of some other electrical device located too close to the monitor, creating electromagnetic interference. Among the items that regularly cause this problem are fans, fluorescent lighting, pencils, printers, or other computers. The solution for this type of problem is usually to move the offending device away from your monitor. If you have questions, contact Lauren Caulton in OIS.

      Changes planned for HOLLIS Plus common client.. Libraries offering or planning to offer HOLLIS Plus from IBM terminals -- take heed of this message. OIS will be changing the logon to the common client which provides access to HOLLIS Plus from IBM terminals. OIS needs to implement separate logons for individual faculties to collect statistics on the use of HOLLIS Plus (which helps determine how support for HOLLIS Plus is apportioned among Harvard Faculties). What does this mean for you? Library staff need to supply a logon now to connect their IBM terminal to the HOLLIS Plus common client. This change means using a different logon. OIS will be contacting the libraries involved with the details. Contact Heather Reid in OIS if you have questions.

      Help Desk versus OIS. There is confusion on the part of some staff about who is responsible for service calls on their HOLLIS terminals. The first call you place regarding a problem with your terminal should be to OIT's Mainframe Help Desk, at 5-3000. They will help you determine the nature of the problem and will contact our office if the problem requires an actual visit from one of our Network people. The Help Desk itself does not send staff out to work on problems. If the person answering their phone indicates that you should expect an onsite visit, they are referring to OIS staff people. They may ask you to contact us directly, or they may place the call themselves, but repair visits are always made by members of the 'library systems' office, perhaps followed by IBM service people. If the Help Desk asks you to call 5-3724, then you will be contacting OIS, or 'library systems,' the office directly responsible for HOLLIS. Please make sure that you have the number for the OIT Help Desk, (49)5-3000, and contact them for initial diagnosis of your problem.

      Old HOLLIS - OCLC link gone. As promised several times over the summer, the old method of connecting to OCLC via HOLLIS is now gone. If you have not yet contacted Michael Kaplan for new instructions on how to connect from a HOLLIS terminal to OCLC, now is the time to do so.

      Limit to programming IBM terminal function keys. OIS has received several reports of trouble programming the function keys of IBM terminals. There is no problem -- just a limit to memory available to terminal function keys. The symptom is: a particular function key will not accept characters during the programming process. The diagnosis is: total memory available for function keys is 256 characters (a maximum of 64 characters per key). So, if you exceed the per-key character limit, the terminal will ignore the extra characters. This has always been a feature of these devices, but intrepid staff members are finding more uses for function keys and some are now reaching the limit. If you have a question, contact Ciata Victor in OIS.

      OIS now has FTP server. OIS has established an FTP file archive containing selected files related to HOLLIS Plus that are of interest to members of the Harvard library community.

      The address of this site is elmer.harvard.edu and logon name is hpguest. All HOLLIS Plus files are available under the subdirectory pub\hplus. Currently, a paper describing technical requirements for connecting to HOLLIS Plus (entitled "clients") and the HOLLIS Plus registration form (for in-library devices, called "form") are the most important occupants of this file archive. If you have questions about these files or the OIS FTP site, contact Young Sul in OIS.

      | Table of Contents | OIS Contacts |

      **Connecting to Gopher from HUBS**

      People with HUBS accounts can explore the Internet using the easy- to-use Gopher interface. One of the easiest ways to start is to connect to the University of Minnesota home gopher (gopher.tc.umn.edu).

      To connect to the University of Minnesota gopher: Type cms gopherc on the command line (the line next to the arrow which appears in the bottom left corner) from any HUBS menu.

      To connect to any other gopher: Type cms gopherc gopher.address. (for example, to connect to the Harvard Home gopher: type cms gopherc gopher.harvard.edu).

      After connecting to the University of Minnesota home gopher you will see two columns of text. The column on the left is a single-word description of what will appear if you choose that item (for example, if you choose Gopher News Archive you will see another menu; if you choose About Gopher a document will appear). The column on the right describes the menu choice.

      To "open" an item: Place your cursor on or under the item then press (ENTER). Active function keys:

      • ENTER --- select an item
      • PF1 --- help (gives you this screen)
      • PF3 --- go back to the previous menu (if any)
      • PF6 --- find particular string within the menu
      • PF7 --- Scroll UP in the menu
      • PF8 --- Scroll DOWN in the menu
      • PF9 --- set a BOOKMARK on this panel (or delete a BOOKMARK at the cursor if you are viewing your bookmark list)
      • PF10 --- go to the BOOKMARK list/select panel
      • PF12 --- quit completely
      In a telnet session:
      • PA1--- exit Telnet session

      Legend for information types:

      • (document)--- this item is a plain text file.
      • (menu) --- this item leads to another directory or Gopher.
      • (phonebk)--- this item leads to a CSO/qi Phone book search.
      • (search)--- this item leads to a keyword search.
      • (telnet) --- this item represents a telnet session.
      • (picture) --- this item is a graphic file: requires a graphic terminal to view.
      • (binary)--- this item is a "binary" (program) file.

      Frequently Asked Questions (FAQ).

      Q: I cannot connect to a gopher server, although the address and the command I am typing are correct.
      A: Most Gopher servers are on default port 70. If the Gopher server is on a different port, you have to type the port # after the gopher address. For example, to connect to the Hollis Plus gopher (address: Hamiett, on port 7000) you have to type cms gopherc hamiett 7000.

      Q: The arrow keys don't seem to move the cursor up and down.
      A: If the arrow keys don't work, use the Tab key to move the cursor.

      Q: Why do the files I download from some gophers have garbage characters?
      A: You may be downloading either binary or text files. Depending on the type of file, you have to indicate both in HUBS and your communication software the type of file you download.

      Q: I telnetted to a site in Colorado and now I cannot get back to the gopher menu.
      A: Press the PA1 key, or the equivalent mapping for your software.

      Q: I have trouble connecting to HOLLIS after I connect to the Harvard Main Gopher (under Library Resources).
      A: There is a problem connecting to this configuration from Macintoshs. The programmers are working to correct this problem. If you do telnet to HOLLIS and cannot exit the screen, press the PA1 key (or equivalent). This problem does not exist for PC's.

      Q: Can I connect to Harvard Main Gopher from Minnesota Gopher without exiting gopherc?
      A: You may have to go through a lot of menus to do this. The easiest way to connect to the Harvard gopher is to exit the Minnesota Gopher [using PF12] and then connect to Harvard Gopher.

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