I'm pleased to announce that today, Earth Day, the beta version of the Scan and
Deliver PDF request feature will appear in both HOLLIS and HOLLIS
Classic. The new Scan and Deliver service will make over 10 million items
available electronically to eligible users. More information on this
service can be found on the FAQ below and on the Scan and Deliver
iSite.
Today's launch of the Scan and Deliver service is a soft launch as we complete
the live beta testing of the system during the Spring and Summer months.
There will be a full public rollout in September 2009. Please send in
questions and comments via scandeliver@hulmail.harvard.edu
The Circulation, Privileges, and ILL standing committee (CPILL HUL) has formed
the Illiad Users Affinity Group, to be chaired by Tom Bruno, Head of ILL,
Widener Library, HCL. More information on the meeting schedule and email
list for this affinity group will be forthcoming.
The EDD Core Team would like to thank all of the many people who worked to make
this project feasible.
Suzanne Wones, Chair
Martha Creedon
Cheryl McGrath
Laura Morse
Tom Schnieter
Scan and Deliver Talking Points (for Public Services Staff)
What is Electronic Document Delivery?
Electronic Document Delivery is a service that will deliver
scanned articles or chapters from materials at HD or participating campus
libraries to our users' desktops.
At Harvard the electronic document delivery service is called "Scan
and Deliver".
How can patrons tell if an item is eligible?
On the availability screen in HOLLIS, and HOLLIS Classic, a Request PDF
button will display next to the item. Items may not be eligible if they are
charged to a patron, are being processed, or have been deemed ineligible for
the service due to condition or other factors. Items without item records are
not eligible by default.
NOTE: There is one difference between the display in HOLLIS and HOLLIS
Classic. The PDF link will not appear in HOLLIS for items that are
checked out. However, the PDF link will appear in HOLLIS Classic
for items that are checked out.
Scan and Deliver staff will contact patrons when a request is made for items
that appear eligible in the catalog but upon review are not eligible due to
availability, format, or condition.
How will patrons make requests?
Patrons must register for the system the first time they place a
request. For the first only request, after the patron has registered,
they will need to return to the catalog and resubmit the request by clicking
through the PDF link a second time.
Requests will be initiated in HOLLIS, and HOLLIS Classic, from the holdings
display, on the same screen where recalls or requests from HD are placed.
Patrons will then be authenticated through the PIN server. If the item is part
of an electronic resource then the patron will be directed to an SFX page where
they can either access the resource or, if they choose, continue to submit the
Scan and Deliver request.
How will the library fill the request?
When the item is scanned it will be uploaded to a server and the patron will
receive an email with a link to the document in pdf format.
Which patrons will be eligible to use the service?
Users currently able to request items from HD and special borrowers with remote
access to e-resources. As with other patron-initiated requests in the OPAC,
patrons will be authenticated in the Harvard PIN server.
Is there a page limit?
30 pages (or 1 article, 1 chapter). Complying with Copyright Act Section 108
(d) & (e).
[Note: All limits are imposed manually by staff.]
How many requests can patrons make?
2 per day, per patron.
[Note: All limits are imposed manually by staff.]
What is the turnaround time for filling requests?
The target is 4 business days. Some libraries may be able to provide faster
service, as time allows.
Will there be a fee to use the service?
No, as with HD deliveries, patrons will not be charged a fee. The
“owning” library will continue to be charged for HD retrievals as
per existing procedures.
What about the HD?
HD will operate as a supplier for over 50% of eligible materials. HD staff
will retrieve and scan materials for libraries with collections housed
at HD that have been coded as eligible for Scan and Deliver.
When will this fabulous service be available?
Links to Scan and Deliver from the catalog should appear the morning of
April 22nd.
Where can I find more information on Scan and Deliver?
http://isites.harvard.edu/icb/icb.do?keyword=k59581
Suzanne Wones
Head of Access Services
Harvard Law School Library
