Support Center

Use this page to find out more about a system or service supported by LTS, or to get assistance when you have a question or problem.

Reporting a problem?
During business hours (9am-5pm ET, Monday-Friday), use options listed in the Support Center to report a problem.
After business hours and on weekends, if problem is urgent, call HUIT at (617) 495-3232. Non-urgent problems should be reported via the Support Center.

Before reporting a problem, consult the System Downtime News (in case problem has already been reported). Aleph users should consult the Frequently Asked Questions page.

In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of records that illustrate the problem.

Support Contacts

Aleph Support Center

All LTS staff members can be reached by calling 617-495-3724. Unsure who to contact in LTS? Send a general comment or call 617-495-3724 and ask your question.

For Information About	To Report Problem or Ask Question	LTS Contact
Archivist's Toolkit	Send a message
Access Management Service (AMS)	Send a message
Batch Builder (DRS)	Send a message
Digital Acquisitions	Send a message
Digital Initiative (LDI)	Send a message
Digital Preservation	Contact
Digital Projects	Send a message
Digital Repository Service (DRS)	Send a message
Discussion lists (HULINFO, etc.)	Contact
Electronic Archiving System (EAS)	Send a message
E-Research (MetaLib)	Send a message
E-Research library workstation registration	Send an IP registration request
E-Resource Management (ERM)	Send a message
ERNIE (E-Resource Naming InterfacE)	Send a message
Fees and assessments	Contact
File Delivery Service	Send a message
Find it / Citation Linker (SFX)	Send a message
Harvard Geospatial Library	Send a message
Harvard Libraries Portal	Send a message
HOLLIS	Send a message
HUL desktop/LAN support	Contact (617.495.8411)
Image Delivery Service (IDS)	Send a message
JHOVE	Contact
Name Resolution Service (NRS)	Send a message
OASIS	Send a message
OLIVIA	Send a message
Page Delivery Service	Send a message
PRESTO Data Lookup API	Send a message
PRESTO Widget Generator	Send a message
Reserves List Tool	Send a message
Streaming Delivery Service	Send a message
TED (TEmplated Databases)	Send a message
Training programs	Contact the Training Registrar
VIA	Send a message
Virtual Collections (VC)	Send a message
Web Archiving (WAX)	Send a message

Support Services

Related Links

Support Center