Support Center
Use this page to find out more about a system or service supported by OIS, or to get assistance when you have a question or problem.
Reporting a problem?
During business hours (8am-5:30pm ET, Monday-Friday), use options listed in the Support Center to report a problem.
After business hours and on weekends, if problem is urgent, call UIS at (617) 495-3232. Non-urgent problems should be reported via the Support Center.
Before reporting a problem, consult the Known System Problems site (in case problem has already been reported). Aleph users should consult the Frequency Asked Questions page.
In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of records that illustrate the problem.
All OIS staff members can be reached by calling 617-495-3724. Unsure who to contact in OIS? Send a general comment or call 617-495-3724 and ask your question.