Support Services

•Support Center
•Aleph Support Center
•Documentation Center
°Aleph/HOLLIS Classic
°Collection Tools (TED/VC)
°Digital Preservation
°DRS/Delivery Services
°HOLLIS
°Naming/Access Management
°OASIS
°Reserves List
°VIA/OLIVIA
°Web Archiving (WAX)
•Training & User Registration

Related Links

Known System Problems iSite
Aleph Frequently Asked Questions

OIS-supported systems may be unavailable due to system maintenance on Tuesday and Thursday mornings 5-7am and Sunday mornings 1-9am.

During business hours (8am-5:30pm ET, Monday-Friday), use options listed in the Support Center to report a problem.

After business hours and on weekends, if problem is urgent, call UIS at (617) 495-3232. If not urgent, use the Support Center.

Go to HOLLIS microsite

HOLLIS Documentation

Links to guidelines, procedures and other resources associated with the use of HOLLIS.

General Documentation
Resource title Format(s) Rev. date
Searching HOLLIS pdf 04/09/09
Future Developments pdf 04/01/09
Aleph data transfers to HOLLIS pdf | PowerPoint 08/31/09
HOLLIS Facet Definitions (MARC fields) pdf 09/04/09
HOLLIS Index Definitions (MARC fields) pdf 09/04/09
Constructing URLs for HOLLIS Searches html 11/12/09