Support Center
Use this page to find out more about a system or service supported by OIS, or to get assistance when you have a question or problem.
Reporting a problem?
During business hours (8am-5:30pm ET, Monday-Friday), use options listed in the Support Center to report a problem.
After business hours and on weekends, if problem is urgent, call UIS at (617) 495-3232. Non-urgent problems should be reported via the Support Center.
Before reporting a problem, consult the Known System Problems site (in case problem has already been reported). Aleph users should consult the Frequently Asked Questions page.
In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of records that illustrate the problem.
Please report all non-urgent problems by choosing the appropriate category below and sending your problem via the Aleph Support Center Footprints ticket system. In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of record(s) that illustrate the problem. The Footprints ticket system is monitored throughout the day on business days.
| Category/functional Area: | Click "send a message" to report a problem or ask a question | For urgent problems call OIS (617.495.3724) and ask for: | |
|---|---|---|---|
| ABLE Binding Software/Z-Link | Send a message | Beth Raymond | |
| Acquisitions/Financial | Send a message | Beth Raymond | |
| Cataloging, Authorities, Holdings | Send a message | Beth Raymond | |
| Character set/non-Latin scripts | Send a message | Corinna Baksik | |
| Circulation | Questions | Send a message | Martha Creedon |
| IP registration | Send a message | Martha Creedon | |
| Database management |
General questions | Send a message | Kathleen Anderson |
| Duplicate records | Send a message | Kathleen Anderson | |
| Headings problems | Send a message | Kathleen Anderson | |
| Desktop client | Problems | Contact local IT support | Rei Diaz |
| Installation | Contact local IT support | Rei Diaz | |
| General client questions | Send a message | Rei Diaz | |
| Documentation | Send a message | Beth Raymond | |
| General questions | Send a message | Beth Raymond | |
| Items | Send a message | Beth Raymond | |
| HOLLIS Catalog | Send a message | Paul Aloisio | |
| Logins/Security | Login problems | Send a message | Rei Diaz |
| Login requests | Contact your Aleph liaison | Laura Morse | |
| Macro Express | Send a message | Kathleen Anderson | |
| OCLC xpo problems | Read instructions | Allison Powers | |
| Printing/Products | Send a message | Beth Raymond | |
| Reporting | Reports | Send a message | Beth Raymond |
| Cognos/BI-Query tools | Send a message | Martha Creedon | |
| Reserves | Send a message | Beth Raymond | |
| Search/Indexing | Send a message | Allison Powers | |
| Serials | Send a message | Kathleen Anderson | |
| Training | Contact the Training Registrar | Beth Raymond | |
| Vendor file | Contact Lorraine DiSessa 617-495-2065 | Kathleen Anderson | |