Support Center
Use this page to find out more about a system or service supported by LTS, or to get assistance when you have a question or problem.
Reporting a problem?
During business hours (9am-5pm ET, Monday-Friday), use options listed in the Support Center to report a problem.
After business hours and on weekends, if problem is urgent, call HUIT at (617) 495-3232. Non-urgent problems should be reported via the Support Center.
Before reporting a problem, consult the System Downtime News (in case problem has already been reported). Aleph users should consult the Frequently Asked Questions page.
In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of records that illustrate the problem.
Please report all non-urgent problems by choosing the appropriate category below and sending your problem via the Aleph Support Center Footprints ticket system. In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of record(s) that illustrate the problem. The Footprints ticket system is monitored throughout the day on business days.
| Category/functional Area: | Click below to report a problem or request assistance |
For urgent problems call LTS (617.495.3724) and ask for: | |
|---|---|---|---|
| ABLE Binding Software/Z-Link | submit a support request | Allison Powers | |
| Acquisitions/Financial | submit a support request | Abigail Bordeaux | |
| Cataloging, Authorities, Holdings | Questions/Problems | submit a support request | Allison Powers |
| RDA - Questions, Comments and Concerns | submit a support request | Allison Powers | |
| Character set/non-Latin scripts | submit a support request | Corinna Baksik | |
| Circulation | Questions | submit a support request | Maureen O'Drisceoil |
| IP registration | submit a support request | Maureen O'Drisceoil | |
| Data Loads | Order Loader | submit a support request | Allison Powers |
| Vendor Load (HVD03) | submit a support request | Allison Powers | |
| E-Book Load | submit a support request | Allison Powers | |
| Data Load (Other) | submit a support request | Allison Powers | |
| Database management |
General questions | submit a support request | Allison Powers |
| Duplicate records | submit a support request | Allison Powers | |
| Headings problems | submit a support request | Allison Powers | |
| Desktop client | Problems | Contact local IT support | Rei Diaz |
| Installation | Contact local IT support | Rei Diaz | |
| General client questions | submit a support request | Rei Diaz | |
| Documentation | submit a support request | Allison Powers | |
| EDI | submit a support request | Allison Powers | |
| General questions | submit a support request | Allison Powers | |
| Items | submit a support request | Allison Powers | |
| HOLLIS | submit a support request | Laura Morse | |
| HOLLIS Classic | submit a support request | Victoria Lin | |
| Logins/Security | Login problems | submit a support request | Maureen O'Drisceoil |
| Login requests | submit a support request | Maureen O'Drisceoil | |
| Macro Express | submit a support request | Allison Powers | |
| OCLC xpo problems | Read instructions | Allison Powers | |
| Printing/Products | submit a support request | Maureen O'Drisceoil | |
| Reporting | Reports | submit a support request | Martha Creedon |
| Cognos reporting system | submit a support request | Martha Creedon | |
| Reserves | submit a support request | Martha Creedon | |
| Search/Indexing | submit a support request | Allison Powers | |
| Serials | submit a support request | Abigail Bordeaux | |
| Training | General questions & comments | submit a support request | Allison Powers |
| Register for online & in-class lessons | Training registration | Allison Powers | |
| Vendor file | Contact HCL Financial Services: 617-495-2065 |
Allison Powers | |