Support Center

Use this page to find out more about a system or service supported by LTS, or to get assistance when you have a question or problem.

Reporting a problem?
During business hours
(9am-5pm ET, Monday-Friday), use options listed in the Support Center to report a problem.
After business hours and on weekends, if problem is urgent, call HUIT at (617) 495-3232. Non-urgent problems should be reported via the Support Center.

Before reporting a problem, consult the System Downtime News (in case problem has already been reported). Aleph users should consult the Frequently Asked Questions page.

In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of records that illustrate the problem.

Please report all non-urgent problems by choosing the appropriate category below and sending your problem via the Aleph Support Center Footprints ticket system. In your report, please describe the activity leading up to the problem and any error messages that display. If appropriate, provide the system number of record(s) that illustrate the problem. The Footprints ticket system is monitored throughout the day on business days.

Category/functional Area: Report a problem or request assistance LTS Contact
ABLE Binding Software/Z-Link submit a support request Allison Powers
Acquisitions/Financial submit a support request Emily Singley
Cataloging, Authorities, Holdings Questions/Problems submit a support request Allison Powers
RDA - Questions, Comments and Concerns submit a support request Allison Powers
Cataloging Tools Cataloger's Desktop
submit a support request Alison Thornton
Classification Web
RDA Toolkit
Character set/non-Latin scripts submit a support request Corinna Baksik
Circulation Questions submit a support request Maureen O'Drisceoil
IP registration submit a support request Maureen O'Drisceoil
Data Loads Order Loader submit a support request Alison Thornton
Vendor Load (HVD03) submit a support request Alison Thornton
E-Book Load submit a support request Lauren Syer
Data Load (Other) submit a support request Allison Powers
Database
management
General questions submit a support request Amy Armitage
Duplicate records submit a support request Amy Armitage
Headings/Authorities submit a support request Amy Armitage
MARS Authorities submit a support request Amy Armitage
Desktop client Problems Contact local IT support Rei Diaz
Installation Contact local IT support Rei Diaz
General client questions submit a support request Rei Diaz
Documentation submit a support request Allison Powers
EDI Invoices submit a support request Alison Thornton
Orders submit a support request Alison Thornton
General questions submit a support request Allison Powers
Items submit a support request Allison Powers
HOLLIS submit a support request Corinna Baksik
HOLLIS Classic submit a support request Victoria Lin
Logins/Security Login problems submit a support request Maureen O'Drisceoil
Login requests submit a support request Maureen O'Drisceoil
Macro Express submit a support request Allison Powers
OCLC xpo problems Read instructions Allison Powers
Printing/Products submit a support request Maureen O'Drisceoil
Reporting Cognos reporting system submit a support request Allison Powers
Reserves submit a support request Luke Gaudreau
Search/Indexing submit a support request Allison Powers
Serials submit a support request Emily Singley
Training General questions & comments submit a support request Allison Powers
Register for online & in-class lessons Training registration Allison Powers
Vendor file Contact HL Financial Services:
617-496-4707
Allison Powers
Z39.50 submit a support request Alison Thornton