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Graduate and Professional School Libraries

Knowledge and Library Services

Knowledge and Library Services


Knowledge and Library Services

Harvard Business School

Report of Mary Lee Kennedy, Executive Director



Knowledge and Library Services (KLS) supports Harvard Business School's mission by enabling the creation and exchange of ideas, expertise, and information. Our key constituencies are HBS faculty, students, alumni/ae and staff, Harvard faculty and students, and external researchers.


Meeting faculty, student, and staff needs for information resources and expertise to support their teaching, research, and learning in an increasingly dynamic and interdisciplinary environment and within more severe budget constraints resulting from the economic crisis.

  • Supported 82 courses (up 5% over FY 2009) by participating in course enhancements (63), course revisions (10), and course development (9).
  • Supported 196 faculty on 1,149 requests. The number of faculty supported increased by 5% over FY 2009.
  • Worked with MBA students (1,719 times) and with doctoral students (111 times), representing an increase of 33% and 71% respectively over FY 2009.
  • The number of visiting scholars to Historical Collections was down by 21% from FY 2009; the length of their stay was reduced by 51% from FY 2009. This is due in part to the economy, but also due to new scanning services offered by KLS in FY 2010 that reduce the length of time that a scholar needs to be on campus.

Developing a world class network of global information sources, content, and contacts, especially in China and India.

  • 53% of the total research support hours included a non-US component.
  • Continued to provide support for the course Doing Business in China and the Global Colloquium for business faculty on Participant Centered Learning (GCPCL).
  • Two KLS staff members spent 2.5 weeks in China meeting with staff at the HBS Asia Pacific Research Center and the Harvard Center Shanghai, as well as with data providers, libraries, governmental organizations, and NGOs to continue to develop and manage information relationships in China.
  • One KLS staff member spent two weeks in India, providing training to the staff of the HBS India Research Center on the Case Research Template ShareSite and meeting with providers of current business information and data resources.

Developing and implementing an information and knowledge access architecture and service to ensure the School knows what it knows.

  • Initiated findability standards and services program for HBS.
  • Began planning for HBS-wide Analytics Program.

Being a primary vehicle for the dissemination of new faculty ideas and the exchange of ideas between faculty and business practitioners.

  • 105 HBS faculty contributed to Working Knowledge. 159,000 subscribers to the Working Knowledge newsletter and 2.6 million unique visitors to the web site, a 9% increase over FY 2009. Visitors represent 228 countries, 56% from outside of the US.
  • Launched two historical collections exhibits: Primary Sources: Contemporary Research in Baker Library Historical Collections and Bubbles, Panics and Crashes: A Century of Financial Crises, 1830s–1930s. All Baker Library Collections sites registered 185,106 visits. Exhibits were covered ten times by Harvard, HBS, and other media.
  • Held first Harvard Digital Scholarship Summit with 123 participants, 23 project showcases, and demand for a second summit.

Collection Development Highlights

We added three significant collections in FY 2010:

  • Robert C. Merton Papers, 1960–2010
    Teaching, research and, consulting papers of Professor Robert C. Merton, who received the Nobel Prize in Economics in 1997. The collection includes teaching materials from MIT and HBS, papers and audiovisual materials related to the Nobel Prize, and research and consulting records.
  • Howard H. Stevenson Papers, 1968–2010
    Teaching, research, and consulting records of Howard H. Stevenson, Sarofim-Rock Baker Foundation Professor, Senior Associate Dean, Director of Publishing, and board chair for the Harvard Business Publishing Company. Collection includes records documenting the development of Entrepreneurship Management at HBS, student business plans, and other materials related to teaching and learning at HBS from the 1960s to the 2000s.
  • Rethinking the MBA: Business Education at a Crossroads Research Records
    Chapter drafts, research notes, presentations, and other materials related to the landmark publication Rethinking the MBA: Business Education at a Crossroads by Professors Srikant M. Datar and David A. Garvin, and Research Associate Patrick G. Cullen, published in 2010.

Service Highlights

  • Developed a case-writing ShareSite Template for the HBS Global Research Centers and piloted it in India
  • Applied content standards and information lifecycle management in intranet rollout
  • Applied findability standards, content management practices and analytics in HBS's Collaborated with HBS's Division of Research and Faculty Development in scanning 2,996 retired HBS cases (totaling 44,494 pages) written in the 1970s through the 1990s to an electronic format with keyword searching, reformatted in a preservation format and deposited in the Harvard University repository
  • Implemented ILLiad to more effectively manage the document delivery/interlibrary loan program and improve communication with customers on status of requests
  • Implemented Scan and Deliver service, including a "Scan on Demand" program for KLS's historical collections materials


Knowledge and Library Services participated in all the work of the University Library Council's three Coordinating Committees to establish standards and policies that support the work we do across the University in order to acquire and provide access to collections, and to deliver excellent public services.

The KLS Executive Director served as a member of the Provost's Task Force on University Libraries and on the subsequent Library Implementation Working Group.


FY 2010 was a very productive year, in which KLS focused on four strategic shifts:

  • establishing a strong global network of information partnerships in support of faculty research and teaching, particularly in China and India;
  • increasing the reach of HBS faculty and their ideas through vehicles such as Working Knowledge, with a readership of 2 million practitioners and scholars from around the world;
  • establishing an information management practice commensurate with a digital economy; and
  • integrating information and knowledge services into the research and course development processes.