Recalling a Box
Authorized users may recall boxes from the from the Records Center, by sending an e-mail to RMS that includes:
- Your name
- Barcode number for the box(es) you are retrieving
- Any special delivery instructions
- The name and phone number of an alternate contact authorized to sign for the delivery
Please make sure an Authorized User or a designee is available in your office between the hours of 9am-5pm to sign for the delivery.
Emergency retrieval service is available upon request. This guarantees delivery within two business hours during regular business hours. If your office needs an emergency retrieval, please call 495-5961. Please note that there is a $168 fee for emergency retrievals. We require authorization to charge the extra fee to your account before filling the order. Please acknowledge the fee in your retrieval request or we will call you for verification.
Returning a Box to Storage
When you're ready to send back your records to storage, send an e-mail to RMS including:
- The barcode number for each box that you are returning
- The location of the pick up
- The name and phone number of an alternate contact to assist the couriers
Couriers will NOT pick up boxes without prior notification. Please do not ask a courier to wait while you pull a file.
Contact Records Management Services
If you have any questions, please call us at 495-5961 or send an e-mail to archives_rms@harvard.edu.
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