E-Mail Management: A Guide for Harvard Administrators

This guideline is intended to be used by heads of University offices to establish policies and procedures for managing their offices' e-mail as records. Administrators should work with their information technology departments to determine how best to implement these policies and procedures and consult with Records Management Services to ensure that they are consistent with University record keeping policies.

Offices must make provisions to stop deletion of e-mail messages in the event of audit, litigation, investigation or other legal event.

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What is e-mail?

Is e-mail a record?

How do I take control of my office's e-mail?

What do I do to properly manage my office's e-mail?

How do I make sure Harvard's information is secure?

What are important considerations in composing e-mail messages?

How do I manage individual e-mail messages?

How do I store my office's e-mail?

How do I handle e-mail that my office no longer uses?

Should my staff be trained to manage their e-mail?



For more information or assistance, contact Records Management Services.

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Last modified on Thursday, July 9, 2009.

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